The availability of the customer and tech support that a shared hosting company offers will tell you a lot about the services which they provide as well. In the event that you can use only e-mail messages and / or tickets, you have most likely come across some reseller not the hosting supplier. If this is the case, you'll probably have to wait for a few days to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to consult with the true website hosting company for additional assistance. If the supplier can provide several ways of communication with short response time that are available at any time, they're almost certainly the top provider, not just a reseller. Which means that you'll benefit from timely assistance and excellent support since they will have instant access to the servers where your account is. Regardless of the trouble - sales or technical, it is generally better to have the option to contact your web hosting company right away by using your favourite way of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of receiving assistance promptly, so our shared hosting services feature 24/7 technical support along with various means of contact. In case you do not have an account yet, you can phone us or come on our live chat and consult with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up obtaining a service which you cannot use. If you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires further analysis. In contrast to the vast majority of providers out there today, we reply to all the tickets within an hour, so you will not have to wait for a whole day. Our support services are accessible round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All the Linux semi-dedicated hosting plans that we offer feature 24/7 customer and tech support, so whatever the issue you experience, you can get in touch with us and we will assist you at once. Our guaranteed reply time for each email or support ticket that you open through your Hepsia hosting Control Panel is 1 hour; usually the response time rarely exceeds 20 min. In addition, we have telephone support with several local numbers worldwide as well as a live chat, which means that you're able to get in touch with us and find more info about our services even if you do not have an account yet. We are able to help you with nearly any question or an issue you have - payment methods, package specifications, email setup, hosting account settings, and so on. If you use our services, you won't ever encounter a scenario where you should wait for a day or two to get an issue solved like you'll have to do with lots of other companies.

24/7 Customer Support in VPS Servers

Each VPS server plan that we offer comes with 24/7 customer and tech support, which means that if you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you can get in touch with us at any moment, even holidays and weekends. For your benefit, we provide different ways of communication - phone support with a couple of local numbers around the globe, live chat, e-mail messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters as it'll be much easier to keep track of what is going on. The maximum warranted response time for all of the e-mail messages and tickets is sixty minutes, yet it rarely takes that long to get support. If you acquire the Managed Services upgrade that we supply, our admins can also help you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers

All dedicated server packages that we supply include 24/7 support via different means of communication and with a one-hour maximum answer time guarantee. When you want to learn more about the plans or you have any kind of billing or general questions, you will be able to call one of the local numbers that we have globally or you may use our live chat service and talk with a live agent. For entirely tech matters that need some help from a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an e-mail message, since these channels are more appropriate to monitor a particular issue. The answer time for them rarely surpasses half an hour, therefore you can forget all about having to wait for a full day to get support. Our support service is available for all the server-related issues, which includes the pre-installed software. In case you want assistance for third-party applications, you can consider obtaining the Managed Services upgrade that we provide for all of the packages.