Phone Support in Shared Hosting
We know that having the option to consult with a live agent is very important, that's why we have three support lines globally (UK, USA and Australia) and you will be able to get in touch with us over the phone for 14 hours every day. In case you consider obtaining one of our Linux shared hosting, for example, you're able to give us a call and find out more about our solutions before placing your order in order to make sure that we do match all system requirements for your web sites. After your purchase, you will be able to get in touch with us about all of the sales or billing troubles you may experience, or get any kind of general or basic tech info that you need. We've tried to find the balance between phone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will help you track the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be someone to assist you when you have any questions about the semi-dedicated server plans that we provide. Whether you wish to learn more about our packages, you have a billing issue or some general issue, you can just give us a call. Though some more complex issues could need a support ticket so as to give time to our tech support team to analyze, we are able to assist you with various technical questions over the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the U.S.A., the UK and Australia, we have local telephone lines in these countries as well. If you are in a different country, we also have a global number where you can contact us.