Though this is not the mainfactor to recognize a reliable shared hosting company from a bad one and a reseller from an actual provider, the option to call and talk with a live person is a sign that you are not working with a one-person firm and that you can reach someone whenever you're looking for assistance. The phone support for web hosting services may vary from common to dedicated, therefore the problems that can be resolved with a phone call differ based on the specific supplier. Generally, these issues are more basic and include billing or first level tech issues because more complex problems generally need a support ticket where both you and the sysadmins can follow what's going on with a given situation. Nonetheless, being able to phone call your provider will save you a lot of time and efforts for the numerous small issues that may eventually show up at the time you manage your web hosting account.

Phone Support in Shared Hosting

We know that having the option to consult with a live agent is very important, that's why we have three support lines globally (UK, USA and Australia) and you will be able to get in touch with us over the phone for 14 hours every day. In case you consider obtaining one of our Linux shared hosting, for example, you're able to give us a call and find out more about our solutions before placing your order in order to make sure that we do match all system requirements for your web sites. After your purchase, you will be able to get in touch with us about all of the sales or billing troubles you may experience, or get any kind of general or basic tech info that you need. We've tried to find the balance between phone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will help you track the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be someone to assist you when you have any questions about the semi-dedicated server plans that we provide. Whether you wish to learn more about our packages, you have a billing issue or some general issue, you can just give us a call. Though some more complex issues could need a support ticket so as to give time to our tech support team to analyze, we are able to assist you with various technical questions over the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the U.S.A., the UK and Australia, we have local telephone lines in these countries as well. If you are in a different country, we also have a global number where you can contact us.