In case you have a site, a problem could always appear and it does not necessarily need to be connected with the hosting service itself. For example, something can go wrong when you bring a software application up to date or some crucial content may be modified or erased accidentally. Regardless of what the nature of the problem is, you’ll need to contact the respective help desk support team and ask them to restore a backup or to assist you in dealing with the problem that you’re facing. How quickly they will do this will determine the amount of time that your sites will be offline. For given sites like social networking sites or online stores, a lengthened downtime often means losing customers and cash. Thus, it is crucial to use the services of a company that offers not only a very good support service, but also a timely one.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting feature a sixty-minute reply time guarantee, which means that regardless of what inquiry or predicament you might have, we’ll always be there to help you. In reality, it rarely takes more than 30 minutes to get a problem resolved or an enquiry answered, and this is valid for both technical and sales matters. Our help desk staff representatives are available 24x7, even on legal holidays and weekends, so you’ll get quick assistance at any time. We realize precisely how priceless time can be, so by the time we reply to your email or support ticket, we’ll have enquired into the matter and, in case we haven’t resolved it, we will provide you with more details on what you need to do on your end – when the circumstances demand this. With our support service, you can rest assured that there will be somebody to lend you a hand immediately, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer service staff representatives will be at your disposal all the time and they’ll respond to any ticket that you post through the web hosting Control Panel within no more than 1 hour. The response time is guaranteed irrespective of whether you’ve got a generic question associated with your semi-dedicated server or you stumble upon a certain difficulty and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we’re available 24-7 to handle any billing, general or technical issue. If you get in touch with us about anything that’s within our capabilities, we will resolve it before we answer, which implies that you won’t have to wait for hours or days while the problem remains. If there is something that you have to do on your end, we’ll give you the required details – what workable solutions to try, what steps to take, etc.