A live chat is one of the several methods of communication provided by some web hosting suppliers as a part of their support service. Determined by the supplier, the chat is used for pre-sales, billing and/or technical support. This method of communication is quicker compared to a support ticket and it makes it much less likely to misspell or misunderstand something as compared to a call with a representative. In addition, when the trouble that you experience requires some time to be reviewed and taken care of, you are able to do something different at the same time instead of just waiting, like you would have to do if you call. Also, you can take advantage of a live chat assistance service without charge provided that you have Internet access even if your web hosting provider is based in another country and they don't have a local phone number that you can call.

Live Chat Support in Shared Hosting

Together with the phone and ticket support, we offer live chat support as well. You can contact us every day, including weekends and holidays, and we can give you more information about the Linux shared hosting that we offer if you are not among our customers yet, or about common and billing questions in case you already have an account. Although for entirely tech matters you will need to open a trouble ticket to the technical assistance team, since such issues require more time to be resolved, you can still get in touch with us on our live chat for some technical details. For instance, we are able to help you set up an e-mail address in your e-mail client or troubleshoot numerous issues, saving you a long time. Even if our phone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as part of our services, so whenever you have any questions about our Linux semi-dedicated hosting plans, you will be able to get in touch with our customer care team whenever you need regardless of whether you have already purchased an account or not. In general, the chat service is intended for billing, pre-sales and general questions and problems, yet we are able to help you with many tech questions too. We can help you choose the right package for your websites if you do not have an account yet, we can answer any kind of billing questions or concerns you may have or we can assist you with setting up your new email address on your PC or smart phone - all the abovementioned will be done timely since our live chat service is online all the time, every day. Any time you require help, you can talk with an agent and save time and effort.