There are a number of ways in which you can contact the web hosting company whose services you’re using, but the one that you will always find regardless of which company you pick is a support ticket system. This is the easiest correspondence medium for a number of reasons. In the event that no client support engineer is free at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will always be received. You can also copy and paste extensive pieces of info without worrying about printing errors, and in case a certain problem needs more time to be fixed or a number of responses have to be exchanged, all the information will be in one place, so either party can always follow the steps taken by the other one. The drawback of using tickets to contact your hosting company is that they’re usually separate from the hosting platform, so if you have to provide info or to adhere to instructions, you’ll need to use at least two different admin interfaces and this number might grow if you would like to administer a handful of domain names. Plus, lots of web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Shared Hosting

The ticketing system that we’re using for our Linux shared hosting isn’t separate from the hosting account. It is included in our all-encompassing Hepsia Control Panel and you’ll be able to access it whenever you need with only a couple of mouse clicks, without needing to leave your account. The ticketing system offers a quick-search field, which will help you find any support ticket that you have opened in the past, in case you need it. Additionally, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to handle a particular issue even before you open a ticket. The ticket response time is maximum 60 minutes, which means that you can obtain timely assistance at any moment and in case our client service team recommends that you should do something within your hosting account, you can do it on the spur of the moment without signing out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting plans, was developed with the idea that you should be able to manage everything connected with your semi-dedicated server account in a single location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got a question or bump into an obstacle, you can touch base with our technical support staff momentarily without the need to go through a totally different admin interface. You can browse your web files or check a variety of settings within your account while you send a new ticket or read the response to an older one. In case you have lots of tickets and you wish to track down a particular one, you can resort to the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a reply in less than an hour irrespective of the nature of your query or problem.