Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
We provide a 60–minute response time warranty for every ticket or e–mail that you send to our customer care staff. We will speedily respond to all the standard queries and forward the case to our sysadmins if additional assistance is needed. If you order our Optional Admin Services package, we’ll execute any of the included server administration services at a time that has been agreed upon preliminary.
An Exceptional Tech Support Service
- We’ll be at your disposal round–the–clock to respond to any queries that you may have regarding our Web Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. In case you also require assistance with server admin tasks, you can take a look at our Optional Admin Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and restarting services, plus problem troubleshooting and installation procedures.
An Intuitive Help Area
Our Web Control Panel has been pre–installed for every dedicated web hosting plan. Among its features is a very convenient integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most of the how–to articles have video versions that demonstrate all the actions that you can carry out in a very illustrative manner. You can find all the how–to articles and the video tutorials in the upper right corner of each section of the hosting Web Control Panel.